The icons or buttons are not available or greyed out in the Call summary window?

The Call summary window icons or buttons are not active

If Click to dial works OK (you can right click on a contact and call one of their contact numbers) but when a call comes in; the buttons or icons in the Call summary window are greyed out (not active) the firmware on your snom is not up to date enough to support these features. 

If you would like these features to work please see the information on upgrading your snom phone firmware here.

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