Flexor Apex for Salesforce CTI logo not loading in Firefox 

Description of Problem

The Flexor CTI by Camrivox logo does not load in the browser correctly, click to dial does not work.


Symptoms

Summary

Using Firefox and Flexor Apex for Salesforce, the Flexor CTI by Camrivox logo does not load in the browser when logged into Salesforce.

Flexor CTI by Camrivox not present in Salesforce 

When logged into Salesforce the Flexor Apex CTI logo does not appear (as in the screen shot below) and click to dial is not enabled.


Firefox 32 Connect CTI adapter

Flexor Apex CTI logo not present in Firefox 

Check the Flexor add-ons for Firefox are installed and enabled.


In Firefox, navigate to Tools, Add-ons (Keyboard Shortcut: Ctrl-Shift-A). Then check under Plugins and Extensions. There should be one plugin (*note* make sure it is set to Always Activate).

Flexor Firefox Plugin

There should be 2 Extensions, make sure they are enabled.



Flexor Firefox Extensions

If the plugin or extensions are missing they can be found under Windows, Start All Programs, Camrivox Flexor, Browser Plugins, Firefox. Simply drag the files to an open Firefox window and follow the prompts to install (this will involve restarting Firefox).



Flexor addons for Firefox

Alternatively they can be found at the following location:

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Camrivox Flexor Software\Browser Plugins\Firefox

The files are:
flexorcs@camrivox.com.xpi
flexorcti@camrivox.com.xpi

Simply drag the files to an open Firefox window and follow the prompts to install (this will involve restarting Firefox). The extensions version numbers should match the version number of Flexor.


Check version of Firefox

In Firefox, navigate to Help, About


Firefox 32 Help About Firefox 32

Screen shots of Firefox Help About menu

Browser version compatibility

Firefox 43.01 has introduced add-on signing. As a workaround you can override the setting to enforce the add-on signing requirement by changing the preference xpinstall.signatures.required to false in the Firefox Configuration Editor (about:config page).

In the Firefox location bar type about:config and hit Enter. Then search for xpinstall.signatures.required and Right click the entry and select toggle to change the setting to False. A restart of Firefox is required. Camrivox is in the process of submitting the Flexor add -on to Mozilla.

Firefox Toggle Signature Required

Firefox 32 introduced an issue that Camrivox has now resolved. If adding the plugin and extension does not resolve the issue please update to the latest release of Flexor.


Workarounds if you do not want to upgrade Flexor

Downgrade to Firefox 31.

Use one of the other supported browsers; Internet Explorer or Chrome. To use Chrome, if you have not done so already, you will need to update Flexor to the latest build.


If this does not resolve the issue please review the other Salesforce FAQ's or contact support.

Return to the FAQ index.

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